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I have used Penske over the years moving around in my corporate world with no problems. I have communicated to several of my associates and they to have used Penske. However this last was a nightmare and I still cannot get ahold of anyone to voice my concerns. The pull...
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1.8
#1299760
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My company periodically will rent a larger cube truck from Penske truck rental in Eagan,MN. That will never happen again . When your reserve a truck a week in advance , and the rental manager says she will have the truck ready . But on the day of pickup , no calls from...
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2.1
#1298876
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Penske Truck Rental - Worst rental I ever made

Truck wasn't there to pick up when it was supposed to be they did not refund me my $5,000 deposit for 2 months later for no reason was horrible
#1296224
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Arrived at pick up location they gave me a 26ft instead of the reserved 22ft. The rep claimed that a pop up comes up when you reserve online advising you they have right to do this? "I't didnt" Rep claimed truck got 10 miles to the gallon. This might be true if the...
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1.0
#1293995
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Penske Truck Rental - Cancelled Reservation 48 hours before move across country

So, my kids booked a Penske truck months ago! They are on a tight budget and are moving from Idaho to Arizona. Penske called them 2 hours ago and said they have no trucks near them in Idaho or Washington! It is $500-$1000 more to get another rental right now. They do not have the money and now no place to live! That is horrible customer service! I guess they do not stand by their products.
2.1
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#1291267
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Submitted a reservation for a moving truck and car carrier over 1 1/2 weeks ago. Confirmed it again the day before pickup (they said, "yup, we got you right here"). Got a call 18 minutes before my scheduled pick up time that they don't have any trucks! Really!!!! Have...
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2.7
#1286299
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Penske Truck Rental - No truck available after resevation made 2 months in advance, despite being on time for truck pickup. No reason given at Office Depot Location Kimball AVe Chicago Ill. NEVER GO THERE, I LOST MONEY!!!!
Penske Truck Rental - No truck available after resevation made 2 months in advance, despite being on time for truck pickup. No reason given at Office Depot Location Kimball AVe Chicago Ill. NEVER GO THERE, I LOST MONEY!!!!
Penske Truck Rental - No truck available after resevation made 2 months in advance, despite being on time for truck pickup. No reason given at Office Depot Location Kimball AVe Chicago Ill. NEVER GO THERE, I LOST MONEY!!!!
NO EXCUSE GIVEN BY APPOINTMENT CLERKS , PENSKE STAFF WAS NOT RESPONSIVE NEVER SENT A TRUCK REPLACEMENT . I WAS TOLD I WAS BUMPED BECAUSE MANY PEOPLE SHOWED UP AHEAD OF ME!!!!!!!!!!! THE MANAGER WAS TOTALLY NOT HELPFUL, IMPLIED IT WAS MY FAULT FOR SHOWING UP!!! I HAD...
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1.5
I didn't like
  • Horrible reliabiltiy
  • Entire experience
  • Did not honor reservation
#1274236
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Penske Truck Rental - Simple Move Labor NO SHOW

They did not show up after confirming the day before. Says a lot about Penske that they would affiliate with a company like that. Probably better to avoid both as we will in the future.
2.1
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
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#1269323
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Set up reservations 4 weeks in advance, reconfirmed a few days before move - assured all was set to go. Penske cancelled on me the night before the 8am pick-up. They could not tell me when a truck would be available. Offered me a small truck that would not contain my...
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1.0
I didn't like
  • Entire experience
#1269152
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Penske customer service is horrendous! We were given an old truck instead of a newer one we asked for. I'm allergic to dogs and the rental smelled like dog urine and had dog hair on the old mattresses that were left in the truck. The log book ELD device was unable to...
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1.0
#1261929
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