Rental Date: 12/04/17 RA: 62312951 My first call was to make sure I was not held accountable for the problems with the rental truck only to be told that the company wants to compensate me. The truck would not exceed 45 miles an hour after driving 100 miles or less, the...Read more
No problems, called them about my deposit, they were very pleasant. They said it should take about 5 days but if I didn't get it to call them back, but on the 4th business day I received the deposit in full, even though I was down about 1/8th of a tank of diesel and...Read more
I broke down they sent out a tech was back on the road only to break down again was told a tow truck will bring me another truck be here at midnight they called at 4am to tell me he would tow me to dallas no truck i got towed to shreveport la was told a truck was...Read more
Penske Truck Rental - Complaint
They did not have my car carrier at pick up location. I am being told they need to pick one up in another state and they will try to have it to me by the end of business today. Totally unacceptable, this is throwing off all my plans.
Penske Truck Rental - Wrong billing
I returned the rental 10 min before my deadline and I got charged for an extra hour, and extra day of ldw. Also, The return sales rep read the gas gauge wrong when I actually returned it with more gas (rented at 3/4 returned with 7/8). I called customer service and Ryan straightened it out. I’ll wait for the credit.
I have used Penske over the years moving around in my corporate world with no problems. I have communicated to several of my associates and they to have used Penske. However this last was a nightmare and I still cannot get ahold of anyone to voice my concerns. The pull...Read more
My company periodically will rent a larger cube truck from Penske truck rental in Eagan,MN. That will never happen again . When your reserve a truck a week in advance , and the rental manager says she will have the truck ready . But on the day of pickup , no calls from...Read more
Penske Truck Rental - Worst rental I ever made
Truck wasn't there to pick up when it was supposed to be they did not refund me my $5,000 deposit for 2 months later for no reason was horrible
Arrived at pick up location they gave me a 26ft instead of the reserved 22ft. The rep claimed that a pop up comes up when you reserve online advising you they have right to do this? "I't didnt" Rep claimed truck got 10 miles to the gallon. This might be true if the...Read more
Penske Truck Rental - Cancelled Reservation 48 hours before move across country
So, my kids booked a Penske truck months ago! They are on a tight budget and are moving from Idaho to Arizona. Penske called them 2 hours ago and said they have no trucks near them in Idaho or Washington! It is $500-$1000 more to get another rental right now. They do not have the money and now no place to live! That is horrible customer service! I guess they do not stand by their products.
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