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Penske Truck Rental - Absolutely horrible!!

Never would've rented, but was told if we booked online, they would match a Uhaul quote ($120). Never happened. Called customer service, they basically told me to *** off. Called regional manager, they're giving me back $50 and basically said live with it. So still stuck with triple the uhaul quote.
1.0
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I didn't like
  • Entire experience
  • No customer service
  • Lied
#1377561
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Rental Date: 12/04/17 RA: 62312951 My first call was to make sure I was not held accountable for the problems with the rental truck only to be told that the company wants to compensate me. The truck would not exceed 45 miles an hour after driving 100 miles or less, the...
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2.6
#1331437
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No problems, called them about my deposit, they were very pleasant. They said it should take about 5 days but if I didn't get it to call them back, but on the 4th business day I received the deposit in full, even though I was down about 1/8th of a tank of diesel and...
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#1330999
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I broke down they sent out a tech was back on the road only to break down again was told a tow truck will bring me another truck be here at midnight they called at 4am to tell me he would tow me to dallas no truck i got towed to shreveport la was told a truck was...
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1.3
#1320203
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Penske Truck Rental - Complaint

They did not have my car carrier at pick up location. I am being told they need to pick one up in another state and they will try to have it to me by the end of business today. Totally unacceptable, this is throwing off all my plans.
3.3
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#1316662
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Penske Truck Rental - Wrong billing

Penske Truck Rental - Wrong billing
I returned the rental 10 min before my deadline and I got charged for an extra hour, and extra day of ldw. Also, The return sales rep read the gas gauge wrong when I actually returned it with more gas (rented at 3/4 returned with 7/8). I called customer service and Ryan straightened it out. I’ll wait for the credit.
4.0
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#1314465
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I have used Penske over the years moving around in my corporate world with no problems. I have communicated to several of my associates and they to have used Penske. However this last was a nightmare and I still cannot get ahold of anyone to voice my concerns. The pull...
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Anonymous
Edward

I had problems on hills too with the 28ft truck. Went from 60 mph to 25 mph. Terrible 3 to 4 miles per gallon gas milage.

1.8
#1299760
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My company periodically will rent a larger cube truck from Penske truck rental in Eagan,MN. That will never happen again . When your reserve a truck a week in advance , and the rental manager says she will have the truck ready . But on the day of pickup , no calls from...
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2.1
#1298876
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Penske Truck Rental - Worst rental I ever made

Truck wasn't there to pick up when it was supposed to be they did not refund me my $5,000 deposit for 2 months later for no reason was horrible
#1296224
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Arrived at pick up location they gave me a 26ft instead of the reserved 22ft. The rep claimed that a pop up comes up when you reserve online advising you they have right to do this? "I't didnt" Rep claimed truck got 10 miles to the gallon. This might be true if the...
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1.0
#1293995
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