Latest review first
Booked a truck to be picked up at 3:30 pm. Got a call at 1 pm the day of the move telling me that they would be unable to fulfill my order even though they had the vehicle available because they didnt want to allow it out of town on a one way rental. The onsite manager...Read more
I didn't like
- Everything about their reliability
- Theres not enough space to wrute it all
I’ve been renting from Penske for twenty years to move our equipment around in almost every state in the US, I made a reservation in Eagan,MN. and had my crew fly in so we can pick up a load of equipment and install it all around Minneapolis, at 5pm the night before my...Read more
Rochester, NY (penfiled area) Had a confirmation text after making reservations that my rental truck would be at the Home depot at 11AM on Friday. I went to the Home Depot 2 days prior to see if they had me listed and they did. On Friday my truck did not show. Home...Read more
I didn't like
- No truck
Penske Truck Rental - Question about rock
Question about recommended gear on steep grade
Penske Truck Rental in Wickliffe, Ohio - Terrible and unprofessional
Had reservation,canceled for no reason,now in back of line
Reserved truck 2 weeks in advance. Added appliance dolly. Hired labor to load the truck. Contracted with them for 2 hours to Laos truck from 8 am to 10 am. Picked up truck and they had no dolly... I was told I could go an hour out of my way to go to another Penske and...Read more
Penske Truck Rental - Absolutely horrible!!
Never would've rented, but was told if we booked online, they would match a Uhaul quote ($120). Never happened. Called customer service, they basically told me to *** off. Called regional manager, they're giving me back $50 and basically said live with it. So still stuck with triple the uhaul quote.
I didn't like
- Customer service
- Entire experience
Rental Date: 12/04/17 RA: 62312951 My first call was to make sure I was not held accountable for the problems with the rental truck only to be told that the company wants to compensate me. The truck would not exceed 45 miles an hour after driving 100 miles or less, the...Read more
No problems, called them about my deposit, they were very pleasant. They said it should take about 5 days but if I didn't get it to call them back, but on the 4th business day I received the deposit in full, even though I was down about 1/8th of a tank of diesel and...Read more
I broke down they sent out a tech was back on the road only to break down again was told a tow truck will bring me another truck be here at midnight they called at 4am to tell me he would tow me to dallas no truck i got towed to shreveport la was told a truck was...Read more
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