Penske Truck Rental - No truck available after resevation made 2 months in advance, despite being on time for truck pickup. No reason given at Office Depot Location Kimball AVe Chicago Ill. NEVER GO THERE, I LOST MONEY!!!!
NO EXCUSE GIVEN BY APPOINTMENT CLERKS , PENSKE STAFF WAS NOT RESPONSIVE NEVER SENT A TRUCK REPLACEMENT . I WAS TOLD I WAS BUMPED BECAUSE MANY PEOPLE SHOWED UP AHEAD OF ME!!!!!!!!!!!
THE MANAGER WAS TOTALLY NOT HELPFUL, IMPLIED IT WAS MY FAULT FOR SHOWING UP!!!
I HAD MOVERS ON THE CLOCK COSTING ME SIGNIFICANT MONEY AND HOTEL AND OTHER COSTS TOTALLING $550 DOLLARS, NEVER TRUST THIS COMPANY!!!!!
YOU CAN SEE ON THE IMAGE THE HOME DEPOT PENSKE STAFF WATCHING SOCIAL MEDIA AND REFUSING TO PROVIDE REASONS WHY MY TRUCK WAS NOT AVAILABLE . THE OFFICE DEPOT MANAGER , JOSEPH, SAW THIS AND SAID NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PISSED ; I DONT UNDERSTAND WHY PENNSKE NEVER APPEARED TO HAVE AN ANSWER , I WAS TOLD BY PENSKE THAT THE PENSKE MANAGER IN THE AREA WAS BEING CALLED I NEVER HEARD FROM HIM. I SPENT MORE THAN TWO HOURS AND PLUS TRAVEL TIME AND LOSS OF HOTEL RESERVATION.
Reason of review: Problem with delivery.
Monetary Loss: $425.
Preferred solution: Full refund.
Penske Truck Rental Cons: Everything about their reliability, Horrible reliabiltiy, Customer service, Entire experience, Did not honor reservation.
Location: 3500 N Kimball Ave, Chicago, IL 60618, USA
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