Lillyanne Jtg
map-marker Tampa, Florida

Broken truck

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Somebody broke into the truck and broke the driver window I want to report it so Pinsky knows about it
View full review
Eastin Ibb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington Heights, Illinois

Claim

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I booked a truck with lift gate once I reached there the employee said we don't have truck with a lift gates my reservation number is 8188****
View full review

User's recommendation: Don’t trust thim they gonna west your time go with budget

Anonymous
map-marker Murray, Kentucky

Wheres my deposit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I returned truck as promised not late full tank of gas they only gave back some of the deposit 137 and some change the use was 151 and some change they still owe me about 40.00 and thats what i paid in cash paid 288.18 off card 40 in cash thats 328.18 only 151 and some change was owed to them u can figure they still owe me 40 dollars
View full review

User's recommendation: Make sure u get back all of your deposit money

Anonymous
map-marker Southfield, Michigan

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
broke down 3 times in route.... did not receive pamphlet with 800 #... call chevy dealer not knowning of 800 #...... rental agreement 8195****......
View full review
Anonymous
map-marker Detroit, Michigan

Truck leaked severely

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My mom got a truck and we had no idea it leaked severely causing a lot of damage and we filed a claim and the lady that was suppose to call us in 4 days isn't responding and corporate isn't doing anything either my number is 336 539 **** and I'm a passed off daughterabsolutelyno
View full review
Anonymous
map-marker Albany, New York

No refund for returning the truck early on a one-way reservation.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Rented a truck for a one-way move. Returned it early only to learn there was no refund. After contacting Penske, I was offered a reasonable refund for the time I did not use the truck. The customer service people I dealt with, Maddie and Joe, were very friendly.
View full review

User's recommendation: READ, READ, READ your contract and know what to expect.

William M Mhm

I have a complaint about a truck I purchased

I payed taxes on the truck in Michigan and Im trying to get a RD-108 form so I can have the tags switched to Ohio. But I have not heard anything back from my sales person at Penske.
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Denham Springs, Louisiana

They Cancelled My Son's Reservation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My son reserved a truck 3 months in advance of a cross country move. They gave the truck to someone else on moving day. There wasn't a truck in Baton Rouge. We found one in Gulfport , MS. that's 2 hours away. What a trashy thing to do to someone on MOVING DAY.Don't ever use Penske. An apology would have been nice.
View full review

User's recommendation: DO NOT USE THIS COMPANY

Scott C Tgy

Truck return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Im trying to talk to someone in customer service and thus is the 4th number without success. Im very disappointed in your availability
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Memphis, Tennessee

Road break down

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've been on side of the road for 4hours and still can't talk to nobody thay sent a repair guy out he could not fix it he's gone now at 10pm thay got to find a wrecker to get me off the road it's 10:57 still no wrecker. I'm 11 miles away from a freightliner how hard would it take to two me there.
View full review

User's recommendation: If you break down do it in the road at a red light so penske will have to get a wrecker out sooner

Sophelia R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied

Penske Truck Rental - Dissatisfied
Penske Truck Rental - Dissatisfied - Image 2
Penske Truck Rental - Dissatisfied - Image 3
Penske Truck Rental - Dissatisfied - Image 4
Penske Truck Rental - Dissatisfied - Image 5

I rented a truck w a carrier to move from Utah to Georgia the carrier was not ready the day I requested it (tues) until Friday which cost me additional money bc I had to stay at a hotel then when I finally got the carrier the lights didnt work properly we had to rig it up as thats all they had once I left the location I was literally around the corner and the WHOLE trailer fell off thankfully my car was not hooked up to it after a Good Samaritan assisted me with attaching the trailer at this time I didnt feel comfortable towing the car at this point which resulted in my sister taking a flight out from Tallahassee to Utah so I could drive and she could drive the my car overall for 1300 Penske cost me just as much having to fill two vehicles from Utah to Tallahassee totally not a happy customer and Im out of money that I totally didnt have not to mention my sister who flew out just the worst I most definitely not a satisfied customer

View full review
Loss:
$600

Preferred solution: Price reduction

User's recommendation: Uhaul

Shiraz Vsg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Worth, Florida

Claim

Our truck had leaks on both sides of the roof, causing some water damage to personal items and furniture due to rain
View full review
Karin S Kmy
map-marker Mineola, Texas

Billed another charge and I don't know what it is for.

What is this charge for?
View full review

Preferred solution: I just want an answer to my question. What is this charge for?

User's recommendation: Not until I get this cleared up.

Tomisha Lli
map-marker Fond Du Lac, Wisconsin

Poor service, commitment not kept

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Delivery time. The truck was originally to be available for pick up at the agent location at 9am. Due to delay in getting furniture pads, the new ETA was set at 10am. The truck was not delivered to the agent for pickup until 12Noon, costing me $500 in labor as my moving team was on the clock as of 10am as originally booked. Very disappointed that only a 10% reduction was offered as a resolution, I am still out $250 for the labor down time due to the delay in delivery
View full review

User's recommendation: Don't work through a Penske agent, they are held hostage to the main location for delivery of the vehicle.

Sue M Lja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Truck rental

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
If it were not for Home Depot completely a debacle! Penske rep Bobby put in wrong dates, wrong vehicle, just a disaster!!!
View full review
Pros:
  • Centers when i finally got there
Cons:
  • Did not honor reservation
  • Entire experience

Preferred solution: Price reduction