Jeancarlo Qls
map-marker The Colony, Texas

Penske Truck Rental Break down

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Penske Customer Service

Re: Rental contract #5231****

I rented a 16 ft Economy Van on Sept 13, 2015 at the The Colony, Tx. After driving two hours, the truck jerked, and the gears shifted down suddenly, and the speedometer stopped working, and all the dashboard lights came on – such as empty gas tank, AVS lights, brakes malfunction, parking break light, check engine light. I immediately pulled off the road, and call the customer assistance line to report the problem. They sent a mechanic and it took a 1 ½ hours for him to arrive. It was 91 degrees and around 3 pm. Needless to say it was extremely hot and uncomfortable. I was also very concerned about the continuous traffic as we waited on the shoulder of the highway. I had to weigh the safety to continue to drive with to be in a collision on the shoulder of the road. I drove slowly to the next exit and waited for the mechanic.

The mechanic arrived and I explained the problem with the truck. The mechanic checked for the dashboard warning lights problems and couldn’t figure it out because he didn’t have the computer sensor for the warning lights. He detached the electric cables from the battery and reset the system. The lights went off but it didn’t fix the problem. The mechanic said there was a problem, but he didn’t know what it was. He called Penske and told them of the problem and told them it was safe to drive the truck. When I spoke to the customer service representative, he mentioned this was the 4th time that they had reported problems with this particular truck. He stated he was not surprised at the incident.

I started driving again and in less than 2 minutes all the dashboard warning lights came on again, and the speedometer didn’t work and the truck gears shifted down again uncontrollably. The engine would work intermittently and then shift down. I was concerned about the safety for my son and myself. We stopped Muskogee, OK, the next major town and spent the night in a Hampton Inn.

We did not plan to spend the night. We were already behind schedule and had planned to drive most of the night. Due to the malfunctioning of the truck, we were severely delayed in our trip and incurred additional expenses.

At 9:30 pm, I called Penske customer service again and this time they transferred me to 24 hour road assistance. When I spoke to the representative, they mentioned that my case was closed which really upset me. Why was the case closed when I still have a truck that malfunctioned? I asked them why and he replied because I kept driving. I replied I kept driving because the mechanic said it was safe to drive, and I was told if I had any additional problems, I should call back. The representative was very rude to me after a long hot day on the side of the road. He suggested I go to a Penske service center at 9 am on the 14th.

We arrived at 9:15 am on the 14th at the service center; they were expecting us and were very attentive. It took an hour to repair the truck. The attendant used the computer sensor and mentioned there was a problem. He showed me the problem on the computer that there was an electrical short. He cleaned the connections of the wires to avoid additional shortages. He told me it was safe to drive. We left around 10:30 am, and I did not have an additional problem to arrive at my destination. (other than arriving very late)

When I turned in the truck at the Chicago Rockwell Truck Rental at 3928 N Rockwell during posted operating hours at 3pm Sept 16th, there was no one there. I called the posted number on the wall and no one answered. I didn’t know what to so I called Penske customer service. They tried to contact the company in Chicago and no one answered and she asked me to take the truck a Home Depot. This delay caused me to get caught in the Chicago traffic, even though I had planned to avoid the traffic. However, by this time, I was grateful that I was not driving a Penske rental truck.

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Loss:
$250
Reason of review:
Damaged or defective

Preferred solution: Price reduction

Anonymous
map-marker North Hollywood, California

Penske Truck Rental Truck Rental Review

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This guy almost hit me on the free way in las vegas when getting on the freeway on cheyenne and civic center. I was in the lane right next to him and he didnt even wait for me to clear before he decided to get into my lane. There is barely anytime to stop on the freeway plus my horm wasn't working. It was terrible.
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Reason of review:
Poor customer service
Anonymous
map-marker Edison, New Jersey

PENSKE WORST COMPANY

FULL OF SH.T COMPANY....they promise everything till you buy the truck after that good luck....If anyone planing to buy any truck from this place BEWARE.make sure you have all promises in writhing, otherwise you are *** ,Inspect the vehicle before any payments....From my experience I was told that my truck is ready for the pick up and was inspected DOT ready, but when I get there Truck was piece of junk...(2012 volvo semi truck),Tires all bold headlights full of water ,suspension totally out of service,cabinets in side all damaged,engine oil leaks.......I spend the money for nothing ....BEWARE...BEWARE.....
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Reason of review:
Poor customer service
Anonymous
map-marker O Fallon, Missouri

Penske Truck Rental - Truck Rental Review from O Fallon, Missouri

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As i write this review i am standing inside a home depot. I jave been here for over 45 minutes waiting for my tental truck to arrive. I have hired movers i was supposed to meet at 9am. I will be at least a half hour late. Your reps at home depot remted my reserved truck to someone else who was at the wrong pick up location. It cost me time and money and i have been offered no compensation. Never will i do business with penske or home depot again. One pissed off customer.
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Reason of review:
Poor customer service
Anonymous
map-marker Dunedin, Florida

Penske Truck Rental - Truck Rental Review from Dunedin, Florida

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Booked in advance by 20 days a 16 foot truck from Texas to Florida ans was called 5 minutes before pick up time to be told no truck available for at least 4 to 5 hours if then. We had friends leave work to help us load truck.

We raced to U-Haul which had 1 truck available and were on schedule in an hour. We were on our way to Florida when Penske called. Five minutes warning is not acceptable nor was there any concern about our dilemma.

Do not be tempted by their cheap rates. U - Haul told me this is much more common than you would think.

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Reason of review:
Poor customer service
Anonymous
map-marker Coventry, Connecticut

Great experience, thanks to Penske and Vinnie!

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I hired a mover to relocate my furniture, but my fragile items, the things that were breakable, clothes, personal possessions, I chose to carry myself for fear of loss or damage. I also needed to tow my car to another state and the pricing of moving companies was ridiculously high!

Vinnie arranged from start to finish, first a 16 ft, then we changed to a 20 ft, and ended up with a 22 ft, plus the carrier (all four wheels up) for my Toyota. He was great during the emotional times of moving, and the horrible experiences I have had in the past with professional movers and even renting trucks over the years.

He was so patient when I had to keep calling for larger trucks, different carriers, changing dates (as I awaited the movers to finally arrive who were horrid!) and yet he never changed prices, never felt it was an issue, helped with getting more boxes, changed pickup location when Home Depot employees said they couldn't take responsibility to help me load my car (a woman alone, I just feared doing this myself despite the videos I watched on "how to..."), and Vinnie was absolutely amazing from start to finish! He went over and beyond the call of duty in Sterling, VA, and I arrived safe, sound, as well as my car, in Connecticut 10 hours later!

He even made suggestions on directions, where to get help, how to feel more confidant, whom to call if this or that happened....Nothing went wrong, the truck was NEW, the carrier was easy, and he made it all happen for me, when all I could do was wring my hands, anticipating the worst!

An amazing company, a true asset to the company, Vinnie Mascitelli, and a great experience overall for me! I would give 10 stars if I could, but I guess 5 is the limit :-)

Thank you, Vinnie, for all you have done to help this difficult move end happily ever after! Penske should be proud and thankful to have you as a manager/leader in their industry!

Mary Chiovitti

Coventry, CT

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Pros:
  • Vinnie and his professionalism
Reason of review:
Good customer service
Anonymous
map-marker Tampa, Florida

Awful experience with Penske-contracted movers (Simple Movers)

Simple Movers (SML) is contracted through Penske Trucks; to help with furniture loading and unloading.

When purchasing this service the company assured us that they would take care of our furniture, and that if there was damage during loading/unloading, SML would offer a fair compensation.

With these conditions, we believed nothing could go wrong. However, the move did not turn out to be what we had expected. We learned of extensive damage to several pieces of furniture when the truck was unloaded at our final destination. There were broken legs on furniture; several obvious scars and deep scratches in almost all of our pricey wooden furniture.

We filed a claim with SML complete with several photos of the damage. Nonetheless, SML insisted that the damage to our furniture occurred during transit, which they are not liable for.

We witnessed firsthand the unprofessionalism of their movers during the loading of the truck. For example, dropping a glass table; trying to move furniture through narrow doorways without moving furniture legs; yet attempted to squeeze the furniture through, damaging both the walls and furniture. It was quickly evident that these weren’t professional movers, buy simply paid laborers.

Do not use these movers if you value your furniture!

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Loss:
$400
Pros:
  • Penske moving trucks
Cons:
  • Movers damaging almost all of my furniture
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Asheville, North Carolina

Penske Truck Rental Truck Rental Review

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Fairview Self Storage Depot in Fairview, NC rents Penske trucks. They also had a racially questionable post on their Facebook page. Not the type thing Penske would be proud of I would hope. UHaul here I come!
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Cailan Gbc
map-marker North Little Rock, Arkansas

Penske Truck Rental Truck Rental Review

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The manager at this Penske is rude, I work for a company that leases from them. Good luck on pm's, good luck with reporting problems on your truck and actually getting it checked out. This place sucks!
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Reason of review:
Poor customer service
Anonymous
map-marker Minot, North Dakota

Penske Truck Rental - Truck Rental Review from Minot, North Dakota

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I rented a one way truck from California to North Dakota. Half way through my trip, my truck broke down and I had to get a new truck, move everything from one truck to another. We were stuck in the middle of nowhere at a rest stop for almost 4 hours. Luckily, Penske sent out a moving company to move our stuff from one truck to another and also offered to pay for our one night hotel stay. And they also extended my rental. Everything is going well until the day I'm supposed to get reimbursed for the hotel. I was told that right when I return the truck, I will be reimbursed for the unconvince but instead the representative at Minot North Dakota told me to call Fargo when they're open and they will help me instead. When I called Monday, The representative from Fargo North Dakota was just so rude and it seemed like he didn't really want to help me. He gave me so much attitude and didn't really want to talk to me on the phone. He also yelled at me and assumed I knew how to spell his last name when it's not a very common name. I really didn't appreciate the service he gave me. I was already upset that my husband was a day late for his show up date in our first military base due to the truck breaking down, I'm even more upset now for the treatment I have received from Penske Fargo. Everyone else that I have spoke to from Penske have been so helpful specially the day our truck broke down. I just hope in our future military move, Penske trucks will be more reliable and Fargo representatives show more respect to their customers.
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Reason of review:
Poor customer service
Yarissa Zsi
map-marker Roanoke, Virginia

7 1/2 hours to get me on the road 32 miles from a major Penske shop

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The truck broke down. I was 32 miles from a major Penske shop. Took the mechanic 2 hours to find us. Took the tow truck 1, we needed to unhook our car, transfer all our good. Then we found the truck was unusable and another 1 hour to transfer to a new truck. Cost us 1 day, 2 hotel rooms, dinner, breakfast and lunch and driving 12 1/2 hours to make up the time. Talked to 5 different service reps NONE got the location correct and each promised immediate assistance. Terrible experience and finally they offered a minor token of financial adjustments.
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Loss:
$445
Pros:
  • Centers when i finally got there
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

Penske Truck Rental - Truck Rental Review from Dallas, Texas

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The fuel gauge doesnt work. The truck wont accelerate. It stalled on the freeway and we were towed to a penske center where we have been waiting 3 hours now for a mechanic to look at the truck to tell us if it can be fixed. Not happy at all.
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Reason of review:
Damaged or defective
1 comment
Cailan Gbc

The one in little rock,Arkansas. Not professional at all.

You have to ask over and over if u want something done, the shop manager is rude I almost lost my cool.

I must say the non management workers,the guys who actually work are helpful. But these so called supervisors and manegers should be retrained.

Akbar Jdc
map-marker Saint Augustine, Florida

Penske Truck Rental - Truck Rental Review from Saint Augustine, Florida

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I rented a Penske truck and used my debit card to pay for it. I was told at the time of renting the truck (not before) that there is a $150 deposit. I had no time to go anywhere else so I agreed. I felt they should have told me about the deposit ahead of time. I used the truck for a few hours and dropped it back off after hours. The truck was clean and the fuel was full. I called the next morning and was told the truck was checked back in fine and the $150 deposit would be back on my card with 3-4 days. After 3-4 days, I still didn't have the deposit back so I called again and was told it would be 7-10 days. Now 10 days has passed and still no refund on my deposit. I call again and was told there was a cleaning fee for $121 and I wouldn't be getting a refund. I am furious at this point because I know I left the truck clean. I request to speak to someone higher up and the guy comes back and tells me that I will be getting a refund but for $121 and not the $150. I question the $30 new charge and i'm told it's because I took out insurance.... YES, insurance I already paid for when I signed the contract and was only $17. Then a lady gets on the phone and tells me that they are keeping the additional $30 because I went 125 miles and they had to charge me additional. I went under 100 miles but because I can't prove it, it has ended up costing me another $30 out of the deposit that they say they now have to mail me a check for!!! I do not recommend Penske and will NEVER use them again!!
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Reason of review:
Problems with payment
Anonymous
map-marker Fort Worth, Texas

Penske Truck Rental - Truck Rental Review from Fort Worth, Texas

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Was really nice when picked up at Parkworth self storage very friendly people, we did have a blow out on the trailer but it was only a 2 hour wait we were headed to Corpus Christi Texas. So we did keep it 2 extra days but that was fine we cleaned it before returning but the place that we returned to was not as friendly they said my gas was not full but i know it was i worked for penske i know how the trucks are so dont return to yorktown mini storage not nice at all . Overall penske is great and parkworth is amazing also. Thank you
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Reason of review:
Good customer service
Anonymous
map-marker Irving, Texas

Penske Truck Rental - Truck Rental Review from Irving, Texas

I rented a truck on 7/31 at 10:40 am. I returned the truck on 8/1 at 3:51 pm. I needed to truck because I was moving to another apartment and they are both across the street from where I rented the truck. I only went 2 miles in it and didn't have to put gas in it. I had to pay a deposit of $400.51 and charged $354.79 when returning the truck. I will never EVER use this service. I'm gonna tell everybody I know and as many people that I don't know about this. People are so money hungry and constantly try to break customer pockets.
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Reason of review:
Pricing issue
1 comment
Guest

So that is like 2 days rental & taxes. I paid 149.99/day also.

$300 +miles & taxes=$365.23. Prices are always a little higher on the last day of the month!

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