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Customer service
Product or Service Quality

The truck broke down. I was 32 miles from a major Penske shop.

Took the mechanic 2 hours to find us. Took the tow truck 1, we needed to unhook our car, transfer all our good. Then we found the truck was unusable and another 1 hour to transfer to a new truck. Cost us 1 day, 2 hotel rooms, dinner, breakfast and lunch and driving 12 1/2 hours to make up the time.

Talked to 5 different service reps NONE got the location correct and each promised immediate assistance.

Terrible experience and finally they offered a minor token of financial adjustments.

neri_60 wrote the review because of poor customer service at Penske Truck Rental. Reviewer claimed that he or she lost $445 and wants Penske Truck Rental to issue a full refund.

Author liked the most centers when i finally got there. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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