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The truck broke down. I was 32 miles from a major Penske shop.

Took the mechanic 2 hours to find us. Took the tow truck 1, we needed to unhook our car, transfer all our good. Then we found the truck was unusable and another 1 hour to transfer to a new truck. Cost us 1 day, 2 hotel rooms, dinner, breakfast and lunch and driving 12 1/2 hours to make up the time.

Talked to 5 different service reps NONE got the location correct and each promised immediate assistance.

Terrible experience and finally they offered a minor token of financial adjustments.

Product or Service Mentioned: Penske Truck Rental Truck Rental.

Reason of review: Poor customer service.

Monetary Loss: $445.

Preferred solution: Full refund.

I liked: Centers when i finally got there.

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