The truck broke down. I was 32 miles from a major Penske shop.
Took the mechanic 2 hours to find us. Took the tow truck 1, we needed to unhook our car, transfer all our good. Then we found the truck was unusable and another 1 hour to transfer to a new truck. Cost us 1 day, 2 hotel rooms, dinner, breakfast and lunch and driving 12 1/2 hours to make up the time.
Talked to 5 different service reps NONE got the location correct and each promised immediate assistance.
Terrible experience and finally they offered a minor token of financial adjustments.
Product or Service Mentioned: Penske Truck Rental Truck Rental.
Reason of review: Poor customer service.
Monetary Loss: $445.
Preferred solution: Full refund.
I liked: Centers when i finally got there.