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2.3 Based on 20 reviews
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  • Customers like
    • Excellent costumer service 1
    • Penske moving trucks 1
    • Vinnie and his professionalism 1
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    • Entire experience 2
    • Overcharged 1
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I made reservation for 12' truck, 1 way rental, 2 weeks before pick-up date. I confirmed 1 week before date and 1 day before date. No changes were made during these confirmation calls - same size truck, same locations, same number of pads, etc. However, when we got to Savannah location at appointed time, there was no truck -- not even a truck expected for us. They did say we could drive to a location 30 miles away for a truck if we could get... Read more

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Penske Truck Rental - BEWARE OF PENSKE!! DO NOT USE THEM FOR ANYTHING!!
1 of 4

BEWARE OF PENSKE, ESPECIALLY FOR ONE-WAY RENTALS! THIS IS SO UNHEARD OF - I WILL TAKE THIS TO THE MEDIA, THE COURTROOM, AND MAKE AS MANY PEOPLE WORLDWIDE AWARE OF THIS NEGLIGENT GLOBAL CORPORATION'S LACK OF PROFESSIONALISM, HONESTY, RESPECT FOR THE LAW, AND RESPECT FOR HUMAN LIFE. I MADE A CASH RESERVATION FOR A ONE-WAY RENTAL WITH THE OWNER OF THEIR MAPLEWOOD, NJ BRANCH - HIS NAME IS "GIL". THE DAY OF PICK-UP, GIL WAS NOT IN AND "BEN" DID THE... Read more

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When I went to pick up my truck it was filthy inside. The floor was covered in food and trash. I also found papers left from a previous renter, it includes her full name. She left loan documents that include her full social security number on them! They were sitting on the dashboard in plain view! These papers also include her current address. I am totally disappointed in the Penske service. The truck was a disgusting mess, you left your... Read more

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Rented a PENSKE 26 ft and the day I was to pick up NOT there! I had to get a 22 ft that was dirty and big bugs all over the grill and windshield. Barely squeezed all my belongings in the truck. Off and broke down in East Texas. The steering will started shaking real bad and I thought it was a flat tire but it was not. The brakes were dragging on the Tires. Waited 2 hrs and still nobody here and 100 degree temps for a 65 yr old woman!!!... Read more

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I have an issue with how the money is done, meaning if yout use a debit card (vs credit card). They are not customer friendly when it comes time to collect. If you have to use their trucks an extra day unexpected, they don't explain how that is going to play into the deposit. What they do is. .when you call to reserve a truck. .. they do lay out what is covered. The issue comes in when on the 2nd day. .you call them and say hey. .I need the... Read more

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I recently rented a Penske truck as I my past experiences at U-Haul were to say the least not great. I heard good reviews about Penske of having better equipment and service and wanted to make the step up on my next rental. During the reservation process I asked if it was possible to have a pull-out ramp instead of a lift-gate. Reason being, I had never operated the latter. Was told they would have the option waiting. The set back was getting... Read more

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I wanted to share my experience with PENSKE because it was great and because great experiences are not shared often enough. I moved from Dallas to Cincinnati (~1000 miles) for a job, I rented the 16' one-way van. I spent a day shopping around the DFW area for rental trucks, went to a few Uhaul places and a Budget. Uhaul quoted for a 5 day rental with 1100 miles $600. I did not like the mileage limit since we wanted to stop around few places... Read more

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I rented a 26 ft truck for move from Louisiana to Washington St. Needless to say this wasn't cheap (2 weeks). I dropped the truck off in perfect condition on the agreed upon date. However, I delivered it about 2 hours past the exact time which I picked it up on the first day. Consequently they charged me $100 for an extra day. When I picked it up the fuel tank was not quite full. I delivered it with more fuel than when I picked it up. They... Read more

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Im feeling fustrated. We reserved a truck a month ago because we are moving from Washington to Virginia. We also hired movers to load truck. Well 9am we go pick up truck there's no truck. We call penske and get placed on hold then they give us another number to call. The person we talked to can't even tell us a definite answer. He said he would call us back it's now 1340, the guy never called. So we attempt to call him we are placed on... Read more

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FULL OF SH.T COMPANY....they promise everything till you buy the truck after that good luck....If anyone planing to buy any truck from this place BEWARE.make sure you have all promises in writhing, otherwise you are f... ,Inspect the vehicle before any payments....From my experience I was told that my truck is ready for the pick up and was inspected DOT ready, but when I get there Truck was piece of junk...(2012 volvo semi truck),Tires all... Read more

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