Walt S Dkw

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Verified Reviewer
| map-marker Atlanta, Georgia

Dishonest, Shady Penske Location

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Penske Truck Rental - Dishonest, Shady Penske Location

This place is the most dishonest, shady Penske location that I've ever dealt with. Today, they fraudulently charged my credit card for an unauthorized amount of $89.08 (see below).

Their staff is extremely incompetent. They make promises that they have no intention of keeping.

Instead of correcting the fuel tank reading on the paperwork to 1/2 tank, the crackheads that work behind the desk didn't follow thru and instead fraudulently billed my credit card for an extra $89.08 to cover the gas. If you need a rental truck and want to be ripped-off, then you've definitely found the right location.

02/21/2024 PENSKE TRK LSG 03171 CARD#9081$89.08Dishonest,

View full review
Loss:
$89
Cons:
  • Crackheads & con-artists working the desk

Preferred solution: Apology

User's recommendation: If you're okay with having your credit card fraudulently charged, then you've defineitely found the right location

6 comments
Guest

I don't have to do any of that. I'll just bury you guys in negative reviews...

Guest
reply icon Replying to comment of Guest-2488304

I made the comment. I’m not Penske.

Penske probably won’t see your post. This is a third party site for thousands of companies. People share their issues and anyone can reply with criticism, in agreement or with a suggestion. What I listed is what I do for my proof of fuel fill-up and/or confirmation of mileage.

I could care less what you do or not with your smart mouth. You are the one with no proof and left paying.

Walt S Dkw
reply icon Replying to comment of Guest-2488355

You need to stay out of it and mind your own d*** business.

Guest
reply icon Replying to comment of Walt S Dkw

Then don’t post on a site like this. You made it everyone’s business when you posted here.

Guest

The pic and post is useless without a time stamped pic of the gas gauge and odometer ( in same pic) at both the start and completion of the rental. Also, your copy of the receipt from gas you purchased (Again time stamped) for it with a pic of truck by gas pump with nozzle in tank.

Walt S Dkw
reply icon Replying to comment of Guest-2488218

I'll post wherever and whenever I d*** well please

View more comments (5)
Candice A Xcf

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Verified Reviewer

Given a un-legal un safe truck rental

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Penske Truck Rental - Given a un-legal un safe truck rental
Penske Truck Rental - Given a un-legal un safe truck rental - Image 2
Penske Truck Rental - Given a un-legal un safe truck rental - Image 3
Penske Truck Rental - Given a un-legal un safe truck rental - Image 4
Penske Truck Rental - Given a un-legal un safe truck rental - Image 5
Penske Truck Rental - Given a un-legal un safe truck rental - Image 6

Where do I start, this company took advantage of me. I made a reservation for a 22ft truck and not knowing anything about moving trucks they gave me a 26ft diesel.

That isnt what I reserved and it was supposed to be unleaded. Had no clue they had me sign without telling me this and walked out around truck told me nothing and handed me keys. So I left and found out on driving back from getting truck on my moving day that I had a headlight out. So while moving in rain had to be on phone with roadside to get it fixed he said everything is good to go.

Well next morning leaving I found out they gave me a quarter tank of gas and it was diesel and the tail light/ blinker wasnt working either so I had to stop in another state and have roadside assistance fix that, but it doesnt end there. They did not check any of the fluids and driving across country. I had a light come on for DEF fluid and roadside assistance, made me stop at midnight in a dangerous area and go and buy the fluid and figure out where it goes in the truck. I asked if this amount of fluid would be enough get me to my destination and it didnt!

The next day. I had to buy 60 dollars more worth of more fluids for the truck. I paid for a dolly and didnt get it. It lagged because the fluid so it slowed my trip down as well.

So I had to stop my trip 4 times my family and I were put in danger multiple times stopping in dangerous places because this truck. It was completely unsafe and not even street legal.

They didnt refund me barely anything and took no accountability for multiple people failing to do there jobs. This company and service is a joke and as I said took advantage of me as a woman who knew nothing about moving trucks.

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Cons:
  • Was not street legal or safe

Preferred solution: Full refund

User's recommendation: Do not rent a truck from them!!!

Thomas H Clt

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Verified Reviewer
| map-marker Huntington Beach, California

DO NOT RENT PENSKE TRUCKS & DEFINITELY NOT FROM HOME DEPOT

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Had a family emergency, so flew from MO to Cali. Had to move family's belongings/vehicle from Huntington Beach.

Made a reservation for a 26' truck & car carrier on a Monday, p/u from Home Depot. Had problems from the start. P/u truck on Tuesday w/o car carrier, that wasn't available til late afternoon. Home Depot DID NOT GO OVER ANYTHING W/TRUCK, SIGNED PAPERS, GAVE ME KEYS & WAS ADVISED "TRUCK ON THE SIDE OF BUILDING"!

TRUCK WAS FILTHY, WINDOWS HAD TO BE LITERALLY SCRUBBED, TRASH IN CAB, SMELLED OF SMOKE, ETC. FINALLY, GOT ON THE ROAD, DRIVING FROM CALI TO MO, WAS NOT ADVISED BY HOME DEPOT OR PENSKE OF THE "DEF" FLUID OR WHERE IF NEEDED TO FILL. WHILE DRIVING, "DEF" WARNING LIGHT CAME ON, HAD NO CLUE WHAT THAT WAS. PULLED OVER & GOOGLED, FOUND AN AUTO STORE, SPENT $100 FOR FLUID.TRUCK BROKE DOWN 2X, HAD TO CALL THEIR 24 ROADSIDE ASSISTANCE.

FIRST CALL, TECH CAME OUT, PLUGGED IN COMPUTER, NOT SURE WHAT HE DID, BUT GAVE ME "THUMBS UP" & SAID I WAS GOOD TO GO. IT WAS 4AM, SO I WANTED TO SLEEP FOR A BIT BEFORE HEADING BACK OUT. WHEN I WENT TO START THE TRUCK, WOULDN'T GO INTO GEAR, WARNING LIGHTS FLASHING, ETC. SO I CALLED ROADSIDE ASSISTANCE AGAIN, THIS TIME WAITED 2HRS.

ONCE AGAIN, NOT SURE EXACTLY WHAT WAS DONE, I JUST WANTED TO GET HOME. I FINALLY ARRIVED HOME, AFTER 3 HOTELS, $$$$$ & ARRIVING LATE TO MO. TRUCK PAPERWORK HAD BEEN PRINTED BY HOME DEPOT ON MONDAY, WHICH TRUCK & CAR CARRIER WERE P/U ON TUESDAY, SO I HAD TIL TUESDAY TO RETURN. WHEN I CONTACTED PENSKE C.S., WHAT A JOKE!

SOME KID , NOT TAKING NOTES OR EVEN APOLOGETIC TO THE "HORRIBLE EXPERIENCE", BUT CONTINUED TO ADVISE, THEIR WERE GOING TO CHARGE ME A "LATE FEE", CAUSE THEIR INFO SAID TRUCK WAS SUPPOSED TO BE RETURNED ON MONDAY!! PENSKE C.S. ADVISED, I NEEDED TO CALL THE "DISTRICT OFFICE IN MO"...WHAT: PENSKE CORP COULDN'T HANDLE THIS & PASSING ME OFF TO ANYONE BUT THEM?

THE ENTIRE EXPERIENCE FROM PENSKE TO HOME DEPOT WAS A COMPLETE JOKE, HORRIBLE C.S., A LOT OF $$$$$ SPENT UNNECESSARILY & IF I EVER HAVE TO RENT A TRUCK AGAIN, IT SURE THE *** WOULDN'T BE PENSKE!!! I'M SERIOUSLY CONSIDERING FILING A LAWSUIT FOR UTTER INCOMPETENCE, SAFETY, ETC!

View full review
Loss:
$5500
Pros:
  • 0000
Cons:
  • No instructions
  • Poor delivery
  • Filthy & faulty truck

Preferred solution: Full refund

User's recommendation: DO NOT RENT PENSKE TRUCKS & ESPECIALLY FROM HOME DEPOT

Bruce W Txx

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Verified Reviewer
| map-marker Waterbury, Connecticut

Hit and Run by Penske Truck

At approx 12:50 PM on Jan 2, 2024 my vehicle was side swiped by a Penske Truck in Waterbury CT.

I layed on my horn but the driver continued to move over as his lane was ending. He forced me to stop as he stepped on the gas and continued to run me out of my lane.

The right side mirror, right front wheel well and right front fender are damaged.

The license number is 315****.

I attempted to get the truck to stop but the driver ignored my signals and drove away on Rte 8 south headed from Waterbury towards Naugatuck CT.

I called the number on the truck and spoke to a female operator named sheena who recorded my call and took down the license number.

She forwarded my call to the insurance claims office where I held for several minutes until prompted to enter 1 for the call back list.

I never received a call back.

My cell phone number is 1-20*-***-****. Please return my call at your earliest convenience.

I will be reporting the hit and run to state police tomorrow Jan 3, 2024.

I have photos of the truck and driver if interested,

Regards, Bruce Wilkes

View full review
Loss:
$1500

Preferred solution: repairs to vehicle

Maurey D

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Verified Reviewer
| map-marker Lapeer, Michigan

Horrible customer service

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I scheduled a one-way move from Michigan to Texas 10 days ago for a 26 truck. 3 days ago I received a text to confirm the rental, which I did.

The evening prior to the rental date, Penske sent me a email to advise what I needed as far as identification and credit card. My pick up time was scheduled for 7:30am; I arrived at the Home Depot and was advised that they didnt open until 8am. So I sat in my car until 8am. At 8am I was advised that they didnt have a 26 truck, and was advised to call the metro Detroit Penske and they could advise where my truck was at and when it would arrive.

I called and was advised that they didnt have a 26 truck anywhere.

Thanks GOD that U-Haul was able to care for my rental truck needs! I will NEVER rent from Penske again!

View full review
Loss:
$300
Pros:
  • Seem to always have the best price
Cons:
  • Cost me more as penske didnt deliver
  • Low price

Preferred solution: I paid movers to sit around for 3 hours that it took me to secure a rental truck from U-Haul.

User's recommendation: Choose UHaul

Alan V Nwx

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Verified Reviewer
| map-marker Paramus, New Jersey

No anserw at all??

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When i dropped off truck penske employee tried to shake me down for money kept harrassing me called me 3 times
View full review
Pros:
  • Good vehicles
Cons:
  • Bad employees

Preferred solution: Apology

Anonymous
map-marker San Bernardino, California

Penske Fontana terrible service terrible

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Penske Truck Rental - Penske Fontana terrible service terrible
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Penske Truck Rental - Penske Fontana terrible service terrible - Image 3
Penske Truck Rental - Penske Fontana terrible service terrible - Image 4

This is one of the worst Penskes that I know we lease our trucks from Penskes theyre always breaking down their 2019 Volvos they never have parts its always on a national back order I went in today to get a sub truck they tried to give me one that we had been in an accident I said this truck is not safe Im not driving it their service is terrible while I was sitting there for an hour and a half while they try to find me another truck I watch the mechanics in the shop they just walk around talking to each other I think I seen one guy doing a job the rental department there OK bud they just rent vehicles I blame management because it starts at the top apparently whoever the manager is at Penske Fontana apparently he doesnt know what hes doing or he doesnt care Im doing everything in my power as a driver to get our company to stop releasing Penske trucks they break down every other day and they just put a Band-Aid on them when they fix them. Now Im pretty sure what Im saying right now will never get anywhere nobody will say anything but I just want to public if youre going to lease a Truck from Penske do your homework.

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User's recommendation: go somewhere else to lease a truck these pictures are of the truck they wanted to loan me while they try to fix mine, totally unsafe

Anonymous
map-marker Simi Valley, California

Complaint

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I am writing on behalf of my recent experience with rental of a Pensky truck and driving it across country-(From Los Angeles to Austin Texas) This is my 4th time renting from Pensky. One of my reason for continuing to come back is the great customer service, however; this time I rented from Pensky almost 6 month in advance requesting a 22 foot truck, on the day of my rental you give me a 26 foot truck, this was way more than I needed and to add insult to injury it was a diesel truck, with a DEP that no one at Pensky even took the time to explain to me.

My movers on the day of my move told me about the DEP!!! Not cool at all! . Do you realize that renting a personal truck from your company as a single female to drive across county by myself and then to request a 22 foot truck and not get it, but you give me a extra 4 foot truck, that take diesel fuel, at this time in this economy that diesel is the highest price gas fuel?

I was told you are converting your truck over. Well from a person who only wants to move from one place to the next on a personal level this is not wise. Stop looking at the numbers and consider the consumer. My experience of having to drive across country and looking for diesel in some of the remote places and smaller towns and then when I went to the truck stops and got in line with the other 18 wheeler trucks to get gas, only to find out they dont take personal credit cards at the pumps, you have to go inside the store and let them know how much you want on your card-so I have to calculate how many gallons the tank holds and then figure out how much the price is, by how much I need to fill up.

(I am not working for a trucking company driving across county for a corporation, I am a person moving my home from one state to another) I did not let the truck go pass 1/2 a tank, so with a 50 gallon tank every-time I had to fill up it cost mr]e $150. The last time I rented a truck from you in 2017 and regular gas was about $4.00 it took about $50-$60 dollars to fill up the truck I rented that was not diesel. This was the worst experience driving your truck across country with the diesel and the DEP (which I had no idea about from your customer service people) attached to your vehicle. If Pensky is converting your rental trucks for just regular folks like me that only want to relocate from one home to the next and you equip your trucks with diesel and DEP you can count me out.

I will look to U-Haul and or Ryder for my personal home use, that dont put me in the position of having to deal with driving and handling a diesel and DEP truck. Thank you Pensky for the worst experience driving across country and having to maintain your overpriced truck with too much space (which is not what I requested) and over priced diesel fuel.

View full review

User's recommendation: Do not rent a diesel/ DEP truck from Pensky or anyone

Anonymous
map-marker Birmingham, Alabama

Pissed of for a while

Ive used Penske for years their customer service sucks. Broke down one time and no one cares if they got it fixed tech swapped a used valve off another truck which was bad and had air lines crossed spent 18 hours at shop. Not once was I offered a ride to get something to eat or anything Also was told a sub unit was on the way. Woke up next morning no sub. No one called to tell anybody the sub wasnt coming. So this is just one of many incidents that we deal with Penske service, we do lease 17 units and about 25 trailers so there you go Steve @ Wellborn forest products
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User's recommendation: Think twice about the service you will recieve

Justin H Yjw
map-marker Columbus, Ohio

Most stressful move of my life.

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Reserved car carrier and truck. Went to go pick up the truck and carrier and they send the wrong one.

I tried to contact them to get it sorted out. I was hung up on twice trying to answer the call and when I finally got someone on the line he avoided all responsibility and put me back on hold without saying a word and I had to wait for another automated prompt to come up. An hour later and I finally get someone on the line and the solution he gives me is to go to a separate location to pick it up, so I have to use the trucks fuel to go out of my way to do their job for them. Funny how they treat you once they get your payment.

Absolutely ridiculous. I would never use this company again no matter how much others charge compared to them.

You get what you pay for. Trash service.

View full review
Pros:
  • Cheap
Cons:
  • Customer service
  • Doesnt give you what you order

Preferred solution: Price reduction

User's recommendation: Go the more expensive route.

Marcus S Ylf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Delray Beach, Florida

I'm not satisfied

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Penske Truck Rental - I'm not satisfied
I rented a truck from Delray Beach Penske. The truck had damaged prior to me renting it. When I returned the truck the check in contract stated the truck was rented with no damage. The representative at the pick up location drew a little swiggley line where the damage was so I thought he reported the damage. Little did I know he put the truck has no damage and turned around and recommended that I purchase the insurance just in case if I damage the truck knowing the truck was already damaged. I purchased the insurance and they made it seem as if I damaged the truck. Right now, I do not trust Penske and will not be renting from them again.
View full review
Pros:
  • Hours of operation
  • Penske moving trucks
  • Trucks availability
Cons:
  • No customer service
  • Truck cab was dirty and cargo floor dirty
  • Lied

Preferred solution: I would like them to change the contract to state it was rented with damage.

User's recommendation: Inspect the truck for damages and make sure they note if there are damages otherwise you will be responsible

Richard M Tki
map-marker Salem, Virginia

Maintance issue

I'm a long-haul driver for American Van Lines. I have a leased truck.

I I've been trying to get an oil change and service on this tractor for over 2 weeks everyone's too busy or you can't find shop. Found a shop in Salem Virginia make appointment for 6 a.m. I'm in the parking lot still. WAITING it's been 2 hrs now.

no one came out to talk to me yet. Whoever's in charge I talked to him at 6 am he said he had to move some trucks to get me in. haven't heard nothing. I told him I was in a hurry I had a few hours to get this done he said it would take about 3 hours ..

I said no problem and here I sit and waiting. Having Penske due to Maintenance and Service on these trucks supposed to be a convenience but nothing but an inconvenience.

Truckers can't afford to just sit and wait for an oil change and you can get it at truck stops. It shouldn't take this long.

View full review
Loss:
$1000
Pros:
  • Everywhere
Cons:
  • Slow service

Preferred solution: Faster service

Nikki W Awi
map-marker Columbia, Missouri

Driver complaint

Rental trucks fire trucks cut in front of me I had to slam on my brakes on the highway I'm near Columbia but it was like five miles back from mile marker 147 on Interstate 70 it was a black guy driving I'm unable to reach anyone whenever I call the number they just asked me if I want to rent a vehicle commercial or personal
View full review

Preferred solution: Let the company propose a solution

Vince Y
map-marker Kingston, New York

They recommended the insurance for a $25 fee but failed to tell me it was per day. Also I reserved a 26’ truck then when I went to pick it up they didn’t have it. So I was forced to rent two trucks

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So I had the trucks fir a week. It was 25 a day per truck and 25 a day for insurance per truck. So instead of paying 200 for the week for one truck. It cost me 800. 400 for each truck. Because of the extra insurance charges and the extra truck. They would not give me any credits either.
View full review
Loss:
$600
Pros:
  • Hours of operation
Cons:
  • Customer service
  • Dishonesty
  • Overcharged

Preferred solution: Price reduction

User's recommendation: Don’t trust them bad service by Jason

PastorDavid C
map-marker Troy, New York

Prices Inflated

Penske Truck Rental Prices that weren't as agreed upon.

Good morning Mr Sacer (EdwardSacer, Albany, NY) and I spoke in early September concerning pricing for Agape Bread of Life Food Pantry to rent trucks from Penske Truck, Albany, NY. We agreed on a price of $75 for 16ft truck and $150 for larger truck.

For some reason Nick, the truck rental manager, has been especially inconsiderate of the pricing that we agreed upon. Nick has even been extremely *** and arrogant when Minister Anthony Lewis, who is the Agape Bread of Life representative, explained that the price wasn't the price that Pastor David Camp Jr (Director of Agape Bread of Life Food Pantry) and Mr Edward Sacer had agreed on in September of 2021. It's extremely DISAPPOINTING to know that Nick refused to honor or respect the pricing that was agreed upon. What is even more disheartening is that most Corporations are donating and giving millions of dollars to help feed the disadvantaged during this pandemic, while Penske keep raising the rate for truck rental for our Food Pantry.

Sir, I want to remind you that we already spend thousands of dollars each month to purchase food and supplies for needy families, and we only asked for your company to discount the rental price for your trucks, and not to donate the truck, as many other companies are doing. I am extremely DISAPPOINTED in how we have been treated and wonder if we would have been treated more fairly if were a white operated Food Pantry, and WEREN'T A BLACK operated Food Pantry !

I will be forwarding a copy of this complaint to your Corporate Office as well. Thank you and have a BLESSED DAY!

Pastor David Camp jr

View full review
Loss:
$500

Preferred solution: Let the company propose a solution

1 comment
Guest

How exactly is your loss $500?

Earl W Gpd

Returning Customer

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I've rented from Penske on several occasions. Generally the service is very good. My last rental was not good due to several issues. The main issue was I reserved a 26' truck and when I arrived to pick up the truck they only had 22' truck. This was after several confirmation emails and text messages. I measured out my move precisely so this greatly impacted the time it took to move and the number of people required. Home Depot said there was nothing they could do for me. It was like take it or leave it. Penske sent me to a 800 number that only does automated reservations. I hope they call me and fix this or it will be UHaul going forward.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Ask for a guarantee that you'll get the truck you paid for.

About

Related Companies

Penske, Penske Truck Leasing, Derby Audi, Penske Logistics, Premier Truck Group

Summary

Penske Truck Rental is a global provider of logistics, transportation and distribution services. Ford, General Motors, Pepsi, Merck, Sony and Whirlpool have teamed with the company to reduce supply chain costs. Penske Truck Rental was established throughout North America, South America, Europe and Asia. With Penske one-way truck rentals, household renters can: lock in a low rate that won't change, change their reservation up to 48 hours in advance with no charges, and modify their move date without raising rate. Penske Logistics is an active member of Royal Dutch Transport (KNV), EVO and the German Logistics Association (BVL), a member of the Council of Supply Chain Management Professionals (CSCMP), the Warehousing Education and Research Council and the American Trucking Association.

Penske Truck Rental reviews and complaints

Penske Truck Rental is ranked 50 out of 563 in Rentals category

Area Served

USA

Payment Methods

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